FAQs

  • Can I login on more than one device?

    Yes, go ahead and logon with your phone and PC, tablet and your accounts will be updated simultaneously.

  • Do I need to complete the course within a set time?

    No, now that you have accessed the course you have as long as you need to complete it and then it will be there to go back to at any time. We recommend taking a few days in between sessions.

  • How do I cancel my account?

    Visit Support? and send a message to our administrator. Your account will then be cancelled.

  • I lost my password and login details

    Click on "Login" on the top right hand side and hit “Forgot my password”. You will need to enter the email that you registered with.

  • I'm doing the online course. Do I get a certificate?

    Yes you do. A button will appear in your dashboard next to the name of the course once it is 100% complete. You can use the button to download your certificate.

  • I'm in a Solihull Approach antenatal group but my partner can't get to the sessions. Does the online course have the same content?

    Yes it does, so that everyone around you has access to the same information.

  • I’ve tried the suggestions above and it’s still not working, who can I contact?

    Contact the Solihull Approach Team on: solihull.approach@heartofengland.nhs.uk 09.00 – 17.00 hours Monday to Friday

  • When I click 'Mark as complete' nothing happens

    Please make sure you are not using Internet Explorer as your browser. Please use Google Chrome or Mozilla Firefox, as our site currently works best with these browsers. If the problems still occur, please raise a support ticket.

  • Why can’t I redeem my discount code in the payment process?

    Your discount code may no longer be valid. Check with the person or organisation who supplied you with the code.

  • Why has my account been blocked?

    You may have been blocked from using a specific Access Code, which will have been purchased by a sponsor for a restricted population of learners. However your account itself is not blocked so you can still access courses by purchasing them directly. If you think you should be eligible to use an access code then please contact us via 'Support?' and once we have verifed your eligibility we can unblock you.